Terms & Conditions

Effective Date: 7/30/2026 · Questions: email us

Please read these Terms of Service ("Terms") carefully before using the NextLevel Digital Services (as defined below).

THESE TERMS CONTAIN AN ARBITRATION AGREEMENT, JURY AND CLASS ACTION WAIVERS, LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY USING OUR SERVICES, YOU AGREE TO THESE TERMS.

1. Use of Services

NextLevel Digital is a service of NextLevel CRM, LLC ("Company," "we," or "us"). Your use of the Company's website, marketing services, advertising management, automation and software tools, content services, or any related offerings (collectively, "Services") is conditioned on your acknowledgement, agreement, and compliance with these Terms. These Terms apply to all clients and visitors who use or access any of the Services.

By using the Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you must immediately notify the Company and discontinue your use of the Services.

All Services are provided "as is." The Company makes no warranties, express or implied, regarding the accuracy, completeness, or performance of any Service except as expressly stated in these Terms.

2. Communications and Compliance with Law

In connection with your use of the Services — including any leads, contact lists, or outreach campaigns managed through them — you agree to comply with all applicable federal and state laws and regulations, including but not limited to the TCPA, TSR, CAN-SPAM, and applicable state privacy laws. You agree that you will not:

Contact any lead without required consent or proper Do-Not-Call list screening;
Contact any person who has opted out of communications;
Use the Services to send spam or unsolicited automated messages in violation of law.

3. Communication with You

As a client, you authorize the Company to contact you via phone, email, text, voicemail, or other methods in connection with our Services. You may opt out at any time by notifying us.

4. Independent Relationship

Clients are independent users of the Services. Use of the Services does not create a partnership, agency, joint venture, or employment relationship between the client and the Company.

5. Trademarks

The Company's name and logo, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company.

6. Intellectual Property & Use of Marketing Materials

Clients are prohibited from uploading, copying, sharing, or using any content, ads, scripts, landing pages, or other marketing materials that infringe upon the intellectual property rights of others. You are solely responsible for ensuring that materials you provide do not violate any copyrights or trademarks. The Company reserves the right to suspend or terminate accounts using unauthorized content.

7. Marketing Program Terms

Clients enrolled in the Company's marketing and advertising programs are subject to the following terms:

Ownership of Materials: All ad materials, creative assets, videos, funnels, workflows, and campaigns developed by the Company remain its sole property unless explicitly provided by the client. Upon cancellation, access to these assets will be revoked.
No Performance Guarantee: Except for the money-back guarantee described in Section 12, we do not guarantee specific volumes of leads, sales, conversions, or ROI. Results vary based on multiple factors outside our control.
Ad Spend Responsibility: Clients are responsible for their own ad budgets. Our fees do not include any third-party ad platform charges, and third-party ad spend is not refundable by the Company.
Cancellation & Reactivation: Clients must cancel at least 24 hours before the next billing cycle to avoid renewal. Rejoining a program may require a new setup fee.
Platform Access: While clients maintain access to their ad platforms, proprietary structures or campaigns built by our team may be removed upon cancellation.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including your violation of law.

9. Limitation on Liability

To the maximum extent allowed by law, the Company shall not be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the greater of $1,000 or the amount paid by you in the past 12 months.

10. Agreement to Arbitrate

Any dispute or claim arising out of or relating to these Terms or your use of the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Utah, unless both parties agree otherwise in writing.

You and the Company waive the right to a jury trial and agree not to participate in any class action or representative proceeding. All disputes must be brought individually.

The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. This provision survives termination of your relationship with the Company.

11. Waiver and Severability

The failure of the Company to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

12. 30-Day Guarantee, Cancellations & Refunds

30-Day Money-Back Guarantee: If you do not see clear progress in your first 30 days as a new client — more leads, more follow-ups, or more booked customers — we will refund the service fees you paid to the Company for that initial 30-day period upon request. This guarantee applies to Company service fees only; it does not cover third-party costs such as ad platform spend, phone/SMS carrier charges, or third-party software fees, and it applies once per client.

After the Guarantee Period: After your first 30 days, service fees are non-refundable. Because our work involves substantial upfront customization and ongoing management, all sales after the guarantee period are considered final.

Cancellation Policy: To avoid being charged for the next billing period, you must cancel your subscription at least 24 hours before the upcoming billing cycle by emailing email us. Cancellation stops future billing; it does not trigger a refund of fees already paid except as provided by the 30-day guarantee above.

Support: If you experience any issues with our Services, contact us at email us — we are committed to resolving problems quickly.

13. Right to Modify Terms

We may update these Terms at any time by posting the revised version on our website. Continued use of the Services after any updates constitutes acceptance of the revised Terms. We may notify you by email at our discretion, but are not obligated to do so.