Terms & Conditions

Effective Date: 9/8/2026 · Questions: email us

Please read these Terms of Service ("Terms") carefully before using the NextLevel Digital Services (as defined below).

THESE TERMS CONTAIN AN ARBITRATION AGREEMENT, JURY AND CLASS ACTION WAIVERS, LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY USING OUR SERVICES, YOU AGREE TO THESE TERMS.

1. Use of Services

NextLevel Digital is a service of NextLevel CRM, LLC ("Company," "we," or "us"). Your use of the Company's website, marketing services, advertising management, automation and software tools, content services, or any related offerings (collectively, "Services") is conditioned on your acknowledgement, agreement, and compliance with these Terms. These Terms apply to all clients and visitors who use or access any of the Services.

By using the Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you must immediately notify the Company and discontinue your use of the Services.

All Services are provided "as is." The Company makes no warranties, express or implied, regarding the accuracy, completeness, or performance of any Service except as expressly stated in these Terms.

2. Communications and Compliance with Law

In connection with your use of the Services — including any leads, contact lists, or outreach campaigns managed through them — you agree to comply with all applicable federal and state laws and regulations, including but not limited to the TCPA, TSR, CAN-SPAM, and applicable state privacy laws. You agree that you will not:

Contact any lead without required consent or proper Do-Not-Call list screening;
Contact any person who has opted out of communications;
Use the Services to send spam or unsolicited automated messages in violation of law.

3. Communication with You

As a client, you authorize the Company to contact you via phone, email, text, voicemail, or other methods in connection with our Services. You may opt out at any time by notifying us.

4. Independent Relationship

Clients are independent users of the Services. Use of the Services does not create a partnership, agency, joint venture, or employment relationship between the client and the Company.

5. Trademarks

The Company's name and logo, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company.

6. Intellectual Property & Use of Marketing Materials

Clients are prohibited from uploading, copying, sharing, or using any content, ads, scripts, landing pages, or other marketing materials that infringe upon the intellectual property rights of others. You are solely responsible for ensuring that materials you provide do not violate any copyrights or trademarks. The Company reserves the right to suspend or terminate accounts using unauthorized content.

7. Marketing Program Terms

Clients enrolled in the Company's marketing and advertising programs are subject to the following terms:

Ownership of Materials: All ad materials, creative assets, videos, funnels, workflows, and campaigns developed by the Company for a marketing or advertising program remain its sole property unless explicitly provided by the client. Upon cancellation, access to these assets will be revoked. Ownership for NextLevel Sites website plans is governed by Section 8 instead.
No Performance Guarantee: We do not guarantee specific volumes of leads, sales, conversions, or ROI. Results vary based on multiple factors outside our control.
Ad Spend Responsibility: Clients are responsible for their own ad budgets. Our fees do not include any third-party ad platform charges, and third-party ad spend is not refundable by the Company.
Cancellation & Reactivation: Clients must cancel at least 24 hours before the next billing cycle to avoid renewal. Rejoining a program may require a new setup fee.
Platform Access: While clients maintain access to their ad platforms, proprietary structures or campaigns built by our team may be removed upon cancellation.

8. NextLevel Sites (Website Plans)

This section applies to clients on a NextLevel Sites website plan. Where it conflicts with any other section of these Terms, including Sections 7 and 13, this section governs.

The short version: $297 a month, month to month. No setup fee. Cancel any time by email, at least one day before your next billing date. Fees already paid are not refunded. Cancel and your site stays up at least fourteen more days, then comes down.

What the plan includes: A website of typically five pages that the Company builds, publishes, hosts and maintains for you; a setup call of about thirty minutes with every client, where the site is changed to say what you want it to say; setup and cleanup of your Google Business Profile; a logo if you do not already have one; a printable review request card; and a monthly summary page. Plans are billed monthly, month to month, with no minimum term and no setup fee.
Fees are not refundable. The website is built, published and shown to you before you are asked to pay anything, and the work behind it is performed up front. Because of this, all fees, including the first month, are non-refundable in whole and in part, except where a refund is required by law. This includes cancellations made shortly after signing up, months in which you request no changes, and months in which you do not use the site. No money-back guarantee and no trial period applies to a NextLevel Sites plan.
Cancellation: You may cancel at any time by emailing email us. To avoid being charged for the next month, cancel at least one full day before your billing date; this replaces the 24-hour rule in Section 13 and is the only cancellation deadline that applies to a website plan. Cancellation stops future billing. It does not refund fees already paid. Your site remains online for at least fourteen days after the end of your paid period and is then removed, along with the hosting that serves it.
If a payment fails: A declined card is not a cancellation. The Company will keep your site online and will keep trying the card for several days, and will contact you. If the payment is not recovered, the plan ends and the site is removed on the same fourteen-day basis as a cancellation. Paying within that window puts everything back exactly as it was.
What is yours: Photographs, text, trademarks and other materials you provide remain your property. The Company assigns to you all rights in any logo it creates for you, so it is yours outright and stays yours after your plan ends, on the site, on your invoices, on your truck, or anywhere else. The written content of your pages is also yours to reuse elsewhere. If you own a web address, it remains registered to you and the Company will never hold it, transfer it, or make its release conditional on payment.
What is ours: The website itself, including its design, page templates, layouts, underlying code, and the hosting and publishing systems that serve it, remains the property of the Company. It is licensed to you for as long as your plan is active and is taken offline when the plan ends.
Web addresses: Your site is published on a NextLevel web address that the Company owns and hosts, at no extra cost, and it works from the day the site goes live. The Company does not buy or register a domain name of your own for you, and no fee for one is ever charged. If you already own a domain, the Company will connect your site to it at your request; that depends on access and cooperation from your domain registrar, which the Company does not control.
Your information, and your responsibility for it: Your site is built from your Google Business Profile and from what you tell us. You are responsible for the accuracy of your business information, including services, service areas, hours, pricing and contact details, and for holding any license, registration, bonding or insurance that your trade or your state requires. You confirm you have the right to use any material you give us. The Company will correct anything you tell us is wrong.
Google Business Profile: Any work on your Google Business Profile is performed with your permission and on your behalf, using access you grant us. The listing belongs to you. When your plan ends, the Company gives up its access and everything we changed stays with you. The listing is controlled entirely by Google, which may change, suspend, or remove it at any time for reasons outside the Company's control.
No ranking, traffic, or results guarantee: The Company builds your site the way search engines prefer to read it and completes your Google listing properly. Nobody controls search rankings. The Company does not guarantee any search position, volume of traffic, number of calls, leads, customers, or revenue, and does not promise a return on your investment.
Preview websites: The Company may build and publish a preview website for a business using information that business has made publicly available through Google, before that business has requested one. A preview carries a notice at the top of every page saying it is not published, names the Company as its author, and is not affiliated with or endorsed by the business until that business accepts it. It uses only the business name, contact details, hours and rating that Google publishes, never review text or Google photographs. It is excluded from search engines and deletes itself within 48 hours, and the owner may remove it immediately, at any time, at no cost and with no obligation, using the removal link on the preview itself.
Changes to your site: Reasonable ongoing changes are included for as long as your plan is active, and the Company aims to make them within two business days. This covers edits and additions to your existing site, such as prices, hours, services, photographs and wording. It does not include additional websites, online stores or payment processing, booking or membership systems, custom software, or a full redesign, which are quoted separately. Factual errors you report are corrected at no charge.
The Company may decline or end a plan: The Company may refuse to build, may remove, or may end a plan for any business whose content or trade it does not wish its hosting associated with, or where a required licence or registration cannot be evidenced. Where the Company ends a plan for this reason and you have not broken these Terms, it will refund the unused part of the month.
Pricing: Your monthly price is held for as long as your plan remains active and uninterrupted, and the Company will give at least thirty days' notice by email before any change to it, which you can decline by cancelling. If a plan lapses and is restarted later, current pricing applies.

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including your violation of law.

10. Limitation on Liability

To the maximum extent allowed by law, the Company shall not be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the greater of $1,000 or the amount paid by you in the past 12 months.

11. Agreement to Arbitrate

Any dispute or claim arising out of or relating to these Terms or your use of the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Utah, unless both parties agree otherwise in writing.

You and the Company waive the right to a jury trial and agree not to participate in any class action or representative proceeding. All disputes must be brought individually.

The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. This provision survives termination of your relationship with the Company.

12. Waiver and Severability

The failure of the Company to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

13. Cancellations & Refunds

Service fees are non-refundable, except where a refund is required by law. Our work involves substantial upfront setup and ongoing management, and it is performed before and throughout each billing period. All sales are final. This applies to every service the Company offers, including NextLevel Sites website plans, and there is no trial period and no money-back guarantee.

Cancellation: To avoid being charged for the next billing period, you must cancel at least 24 hours before your upcoming billing date by emailing email us. Cancellation stops future billing. It does not refund fees already paid, and it does not entitle you to a partial refund for the remainder of a period you have already paid for.

What happens after you cancel: You keep the service for the rest of the period you have paid for. After that, access ends. For NextLevel Sites plans, your website stays online for at least fourteen days after your paid period ends and is then removed, and Section 8 governs the deadline and everything else about those plans.

Third-party costs are never refundable by the Company, including advertising platform spend, phone or SMS carrier charges, and third-party software subscriptions. Any such cost is always billed to you by that third party, never added to your invoice by the Company.

14. Right to Modify Terms

We may update these Terms at any time by posting the revised version on our website. Continued use of the Services after any updates constitutes acceptance of the revised Terms. We may notify you by email at our discretion, but are not obligated to do so.